Privacy Policy

Last updated: December 2025

This Privacy Policy describes how we collect, use, store, and protect your personal data when you visit or make a purchase from our website (the “Site”), in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR), the Bulgarian Personal Data Protection Act, and other applicable EU data protection laws.

1. Data Controller

The data controller responsible for your personal data is:

Company name: Storm Guard Professional
Registered address: Sofia, Bulgaria
Email: info@stormguard.eu

If you have any questions regarding this Privacy Policy or your personal data, you may contact us using the details above.

2. Personal Data We Collect

We may collect the following categories of personal data:

Identification data (name, surname)
Contact data (email address, phone number)
Delivery and billing address
Payment-related information (processed via secure third-party payment providers; we do not store card details)
Account information (if you create an account)
Order history and purchase details
Technical data (IP address, browser type, device information, cookies)
Communication data (messages sent via contact forms or email)

We do not knowingly collect personal data from children under the age of 16.

3. Legal Basis for Processing

We process personal data on the following legal grounds:

Performance of a contract (order processing, delivery, customer support)
Compliance with legal obligations (accounting, tax, consumer protection)
Legitimate interests (fraud prevention, website security, service improvement)
Consent (marketing communications, cookies where required)

4. Purpose of Processing

Your personal data is processed for the following purposes:

Processing and delivery of orders
Managing payments and invoices
Communicating with customers regarding orders and inquiries
Providing customer support
Complying with legal and regulatory requirements
Improving website functionality and user experience
Sending marketing communications, only where consent has been given

5. Data Sharing and Disclosure

We may share your personal data with trusted third parties only where necessary, including:

Payment service providers
Delivery and logistics partners
IT and hosting service providers
Accounting and legal service providers
Public authorities, where required by law

All third parties are contractually obligated to process data in compliance with GDPR and applicable data protection laws.

6. International Data Transfers

Where personal data is transferred outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

7. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting obligations. When data is no longer required, it is securely deleted or anonymized.

8. Your Rights Under GDPR

You have the following rights regarding your personal data:

Right of access
Right to rectification
Right to erasure (“right to be forgotten”)
Right to restriction of processing
Right to data portability
Right to object to processing
Right to withdraw consent at any time
Right to lodge a complaint with a supervisory authority

In Bulgaria, the supervisory authority is: Commission for Personal Data Protection (CPDP).

9. Cookies

Our Site uses cookies and similar technologies to ensure proper functionality, analyze traffic, and improve user experience. You can manage cookie preferences through your browser settings or cookie banner where applicable.

10. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in legal requirements or our data processing practices. Any updates will be published on this page with a revised “Last updated” date.

12. Contact

If you have any questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact us at: info@stormguard.eu